Refund policy
FIX N SHINE RETURNS & REFUND POLICY
Returns
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You have 15 days from the date of delivery to return eligible items.
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Items must be unused, unworn, and free of scratches, marks, or damage.
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Customized or resized items are non-returnable and cannot be exchanged.
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To initiate a return, please contact us at cedarzfl.llc@gmail.com with your order number and reason for the return.
Exchanges
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Exchanges for eligible items can also be requested within 15 days of delivery.
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Exchanges are only possible for the same item or a different item of equal value.
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Customized or resized items are not eligible for exchanges.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs for returns are the responsibility of the customer unless the return is due to a defective item or an error on our part.
Defective or Incorrect Items
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If you receive a defective or incorrect item, please contact us immediately at cedarzfl.llc@gmail.com.
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We will provide instructions for returning the item and issue a full refund or replacement at no additional cost.
Non-Returnable Items
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Customized, resized, or engraved jewelry cannot be returned or exchanged.
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Gift cards, final sale items, or personalized orders are also non-returnable.
EU Customer Rights
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Customers in the European Union have the right to return products purchased online within 14 days of receiving the item, according to EU consumer law.
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Our policy provides 15 days, which meets and exceeds the EU requirement.
How to Return an Item
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Contact us at cedarzfl.llc@gmail.com with your order number and reason for return.
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Package the item securely, including all original packaging and accessories.
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Ship the item to the following address
3333 Brenford Place, Land O Lakes, Fl , 34638 -
Keep the tracking number for your return shipment.
